30% OFF AND FREE WORLDWIDE SHIPPING ON ALL ORDERS

FAQs


What forms of payment do you accept?

We accept online payments via Visa, Mastercard, American Express, Google Pay, Apple Pay, Shop Pay, and Paypal.

How long before I can receive my order?

Orders typically ship within 14 days but please be sure to check the 'expected delivery' timeframe on each product page; you'll see it directly above the Add to Cart and Buy It Now buttons.

How much does shipping cost?

We offer free worldwide shipping on all orders.

What is your Money Back Guarantee?

We will refund your order in full within 30 days if you received the incorrect product or if your order was damaged during shipping. See our full return policy here.

My items arrived damaged, what should I do?

Please contact us within 48 hours of receiving the damaged shipment. We will then reach out to you via email and request additional details including your order number and photos of the damaged products.

How do I find my correct size?

Most clothing products include our fit finder tool with accompanying easy to use size chart. You'll find both of these options under the Size selector on all relevant product pages

I ordered the wrong size. Now what?

We’ll glady exchange your item for one in the correct size at no extra charge. Please contact us to initiate the exchange process.

What are nyxypoints and how do I collect and redeem them?

You can sign up or log in to your nyxypoints Reward Program account by clicking the purple 'nyxypoints' button in the bottom left-hand corner of any page. You will receive 200 nyxypoints simply for creating an account and 25 nyxypoints for each subsequent visit to nyxycat.com. Be sure to log in to your account in order to collect your points each time you visit.

You will earn 10 nyxypoints for every $1 spent and rewards can be redeemed in the following increments: 500 points = $5 discount; 1000 points = $10 discount; 1500 points = $15 discount; 2000 points = $20 discount.